In an article, Roger Trapp says that Practice Time is the key. “The general manager must actively look for ways of building experimentation and learning through feedback into the day-to-day business.”
In “The Operations Advantage”, Nigel Slack says that “And every transaction is an opportunity to learn. All transactions involve doing something, then observing the result. There is a series of cause-effect activities and linking cause and effect is what learning is all about. Processes are where learning happens (or should happen).”
When it comes to the employees, the strategy has been cut into a smaller task. Looking up figure how all these small tasks add up to the complex final offering of the company to the customers.